Controls Support Specialist

🕒 2 days ago

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌲 North Carolina – Remote ☕ Washington – Remote

💵 $18 - $44 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Provide on-demand and scheduled remote technical support services for Key Accounts customers in a technical service environment • Perform remote Building Automation System (BAS) diagnostics, troubleshooting, programming, maintenance, and equipment startup support • Remotely inspect and evaluate BAS, HVAC, and chiller systems, delivering detailed reports on system operation and issue identification • Communicate via telephone, instant messaging, and email with onsite Trane and third-party BAS and mechanical technicians, customers, customer representatives, and Trane internal teams • Participate in technical and strategic account reviews with internal stakeholders • Identify parts needed for repairs and coordinate with relevant teams for procurement

🎯 Requirements

• Solid understanding and hands-on service or installation experience with Trane HVAC systems and advanced Trane BAS controls • Proficiency in performing remote BAS diagnostics, troubleshooting, programming, and maintenance • Expertise in TGE, TGP, and TGP2 abilities and application guides • Advanced systems knowledge and proficiency in using digital tools • Knowledge of networking, communication protocols, security, and basics of Ensemble, SQL Database, diagnostics, and troubleshooting • Self-driven with the ability to effectively prioritize work in a queue • Strong verbal and written communication skills • Excellent process adherence and documentation skills for completing job paperwork • Ability to effectively function in a remote team environment • A growth mindset to stay current on new products and identify and recommend system enhancements • Flexibility to work overtime/weekends as required • Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.

🏖️ Benefits

• Health insurance and holistic wellness programs including generous incentives • Family building benefits include fertility coverage and adoption/surrogacy assistance • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave • Educational and training opportunities through company programs along with tuition assistance and student debt support