Customer Support and Business Development Specialist I

Job not on LinkedIn

🔥 3 minutes ago

🌵 Arizona, California, +5 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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ASSA ABLOY Opening Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏥 Healthcare

🏭 Manufacturing

Construction • Healthcare • Manufacturing

ASSA ABLOY Opening Solutions is a leading provider of security technology, specializing in the development and production of mechanical and electromechanical locking systems, access control solutions, and locking systems for various residential, commercial, and public buildings. The company is known for its innovative products that ensure safety and comfort, catering to diverse environments from healthcare facilities to educational institutions. With a comprehensive range of solutions, ASSA ABLOY enables secure and smooth movement of people, goods, and information across multiple sectors.

📋 Description

• Customer support (up to 80%) • Troubleshooting hardware, software, PC interface, and mobile app to identify and resolve issues. • Partner onboarding and training, subscription management, order management and warranty returns. • Use case management system for tracking customer engagements, issues, and problem resolution. • Resolve issues or ensure timely escalation to appropriate support level. • Act as a liaison between customers, engineering, and manufacturing personnel. • Maintaining prompt and effective inter and intra-team communication. • Working with equipment in testing environments to determine root cause of issues. • Preparing documentation / diagrams / knowledgebase articles for external use. • Meet or exceed established individual targets for utilization rate, availability, average speed to answer and overall customer satisfaction ratings. • Business development (up to 20%) • Tradeshow/ event support and networking. • Conduct training events (internal subject matter experts, end user, install partners/distributors/wholesalers). • Work with sales teams and distribution partners to create demand through training. • Work with marketing team to identify end users for marketing case studies. • Brand champion engagement.

🎯 Requirements

• College/University degree (preference for specialization in related curricula) or work experience equivalent to a minimum of high school/GED diploma • Minimum of 2 - 3 years of relevant experience • Strong working knowledge of Microsoft Operating Systems • Strong working knowledge of iOS and Android for mobile Operating Systems • Excellent customer service skills and ability to interact in a courteous, helpful and professional manner • Unquestionable ethics with proven ability to deal with a high level of confidentiality • Ability to act independently, take initiative, and drive tasks and issues to resolution • Strong verbal and written communications skills • Strong organizational and multi-tasking skills • Demonstrated strong problem solving and analytical skills • Familiarity with door hardware, electronic access control or physical security products is preferred • Experience with installation of door hardware and wiring access control devices a plus • Experience with access control software a plus • Possession of a valid passport • Qualification and willingness to travel without restrictions both domestically and abroad • Ability to balance multiple projects and meet tight deadlines

🏖️ Benefits

• Discretionary bonus • 401(k) plan • Medical/dental/vision/life insurance • Education assistance • Company car • Paid time off for thirteen holidays • Ten vacation days