TPA Support Specialist I

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412th Test Wing, Edwards Air Force Base

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1933

🎖️ Defense

💼 Consulting

📦 Logistics

Defense • Consulting • Logistics

412th Test Wing, Edwards Air Force Base is a key component of the U. S. Air Force dedicated to aerospace testing and evaluation. The Wing oversees various programs aimed at enhancing mission capabilities and safety within the military aviation sector. It plays a crucial role in supporting Edwards Airmen and fostering innovation through initiatives like the Spark Tank Competition, emphasizing education and community engagement in STEM fields.

📋 Description

• Provide technical expertise and excellent support efforts for Paylocity’s Spending Account Benefit Systems. • Collaborate with various teams within the organization and learn multiple software products to fully support any questions that may arise. • Focus on Help Ticket completion, analyzing and resolving API related issues, plan setup guidance, benefit system configuration and electronic banking transactions. • Learn and become an expert on application features, configuration, and supported third party software. • Create, monitor and prioritize cases and help tickets between internal team members to resolve client issues in a timely manner. • Apply critical thinking and problem-solving skills to research, troubleshoot and resolve Benefits Configuration and API connectivity issues. • Partner closely with Benefit Implementation Consultants and Sales partners, providing system setup consultation. • Design and test the benefits system as needed, based on client plan requirements according to the analysis/specifications. • Import & analyze data using various platforms including third party record keeping systems. • Complete full data audits, including producing reports, providing summaries and detail for system reconciliation.

🎯 Requirements

• Minimum of 1-2 years experience in a benefits support role: experience in Tax advantaged plans (FSA, HSA, HRA, Commuter) role preferred. • Ability to analyze data for high level problem resolution • Education: Preferred Bachelor’s degree, but minimum of HS Degree completion • Proven ability to manage multiple projects simultaneously and deliver projects on time. • Desire for continued learning • Intermediate MS Office skills, particularly with Excel, specifically being able to import data and use pivot tables, and VLOOKUP • Basic understanding of EDI data mapping and transformation, as well as data communication protocols such as SFTP and FTP a plus • Excellent communication skills, with the ability to communicate technical information to non-technical partners.

🏖️ Benefits

• medical • dental • vision • life insurance • disability insurance • 401(k) match • perks that support you, your family, and your finances • career development opportunities