Customer Support Specialist

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Wellworks For You

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Wellworks For You is a company dedicated to enhancing employee wellness through customizable wellness solutions. They offer a range of programs designed to help employees manage stress, maintain mental health, and improve productivity, especially during high-stress periods like the holiday season. Their services include wellness program management, mental wellbeing and behavioral health programs, health risk assessments, and data analytics. Wellworks For You emphasizes the importance of reducing financial and mental stress to enhance employee output and job satisfaction. Their solutions aim to create a healthier workplace with fewer member claims and improved overall morale.

📋 Description

• Answer a high volume of inbound calls with professionalism, warmth, and efficiency • Help participants with account access, incentives, forms, and program requirements • Support participants through live chat and email, hitting service-level targets • Dig into and resolve concerns, escalating when needed to get things done right • Follow up on voicemails so no one is left waiting • Keep detailed, accurate records of every interaction • Bring insights to the team - share trends, feedback, and ideas for improvement • Handle every conversation with active listening, empathy, and clear communication • Safeguard participant data with strict HIPAA and confidentiality standards • Review, validate, and enter participant information and form submissions • Audit data for accuracy, catching and correcting discrepancies • Reach out to participants when information is missing or incomplete • Partner with Account Management and other internal teams to resolve complex questions • Keep forms processed and audited on schedule - every time

🎯 Requirements

• 2-3 years of contact center experience (healthcare or wellness experience with strong understanding of HIPAA) • Administrative experience preferred (healthcare or wellness experience with strong understanding of HIPAA) • Strong attention to detail with the ability to manage high-volume, accuracy-driven work • Excellent verbal and written communication skills • Proven ability to multitask and prioritize in a fast-paced environment • Demonstrated ability to prioritize tasks and manage time efficiently • Proficient computer skills with the ability to learn new systems and software quickly • Ability to maintain confidentiality and handle sensitive information responsibly (HIPAA Compliance) • Strong problem-solving skills and a service-oriented mindset • Self-motivated, adaptable, and accountable

🏖️ Benefits

• Competitive salary • Client retention bonuses • Additional Incentives • Growth opportunities • Comprehensive benefits package - Medical, Dental, Rx, Vision, Life, Disability, Hospital reimbursement plan • 401k with per pay employer match • Employee Assistance Program through LifeMatters EAP • Mental health benefits, including access to paid therapy • Paid maternity leave after 12 months • Paid Time Off including time off to volunteer in your community and the day off on your birthday • Casual dress code • Wellness program and teambuilding opportunities with incentives • Milestone anniversary program • Ongoing training and education