Customer Success Leader

🔥 1 minute ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $97.4k - $156.2k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Define and execute BrainBox AI’s global customer success strategy, operating model, and engagement framework. • Build, lead, and develop high-performing teams across Customer Success Management, Measurement & Verification, Customer Performance Services, and Customer Support. • Establish KPIs and management rhythms for customer health, retention, expansion, and overall customer outcomes. • Lead Measurement & Verification teams that use energy engineering and analytics to provide customers with clear evidence of reductions in energy costs and emissions. • Oversee Customer Performance Services, delivering sustaining engineering services that maximize ongoing energy savings, system performance, and occupant comfort. • Direct Customer Support teams that monitor customer systems, ensure AI continues to optimize performance, and respond to events to maintain occupant comfort and operational continuity. • Partner with Sales and Deployment teams to support successful customer onboarding, implementation, and adoption. • Own post-deployment engagement, including executive business reviews, success planning, renewals, and expansion opportunities. • Ensure a consistent, high-quality customer experience across regions and throughout the full customer lifecycle. • Serve as the voice of the customer across Product, Engineering, Operations, and Commercial teams. • Translate customer insights into strategic recommendations that improve product performance, service delivery, and customer outcomes. • Support customer advocacy initiatives, including references, case studies, and long-term relationship development.

🎯 Requirements

• Bachelor’s degree in engineering or business required. • MBA strongly preferred. • 15+ years of progressive experience in customer success, account management, professional services, or related functions. • 5+ years of leadership experience building and scaling high-performing teams. • Proven success in B2B SaaS, IoT, energy, smart building, or industrial technology environments. • Strong executive presence, cross-functional leadership skills, and a track record of driving retention, expansion, and customer satisfaction. • Experience in energy engineering, building systems, HVAC, or performance services is strongly preferred.

🏖️ Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! • Family building benefits include fertility coverage and adoption/surrogacy assistance. • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. • Educational and training opportunities through company programs along with tuition assistance and student debt support.