Customer Success Technical Lead

🔥 1 minute ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $75.7k - $156.2k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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Trane Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

⚡ Energy

🤝 B2B

Manufacturing • Energy • B2B

Trane Technologies is a global industrial company that designs, manufactures and services HVAC, refrigeration and building systems and controls, focusing on energy-efficient climate solutions and sustainability. The company supplies commercial and industrial customers with equipment, controls and field services, operates manufacturing and supply-chain operations worldwide, and emphasizes reducing customers' carbon footprint through initiatives such as its 2030 commitments and the Gigaton Challenge.

📋 Description

• Partner directly with customers to understand their goals, priorities, operational challenges, and success metrics. • Act as the lead technical advisor for customer success engagements involving HVAC optimization, controls strategies, AI-enabled building performance, and SaaS platforms. • Translate customer needs into technical and operational plans that drive measurable outcomes, including energy efficiency, occupant comfort, system performance, and emissions reduction. • Guide customers in the effective use of BrainBox AI solutions to maximize value realization and long-term adoption. • Apply deep HVAC and controls expertise to identify performance opportunities, diagnose issues, and recommend improvements across building systems. • Use knowledge of AI and SaaS applications to support solution configuration, optimization strategies, and customer enablement. • Collaborate cross-functionally with sales, product, engineering, implementation, and customer success teams to ensure seamless customer experiences and successful outcomes. • Support retention and growth by strengthening customer trust, expanding solution value, and identifying opportunities for recurring and increased revenue. • Help customers connect operational improvements with broader business objectives, including sustainability, carbon reduction, and energy management goals. • Serve as a technical escalation point and thought partner for complex customer environments and high-value accounts. • Capture customer feedback and field insights to help inform product improvements, service strategies, and go-to-market priorities. • Communicate technical concepts clearly to both technical and non-technical stakeholders, including building operators, engineers, facilities leaders, and executive sponsors.

🎯 Requirements

• Bachelor’s degree in Engineering or a related technical field. • 15+ years of experience in HVAC controls, building automation systems, or related building performance technologies. • 5+ years of experience applying AI and SaaS solutions to optimize HVAC performance and building operations. • Demonstrated experience working directly with customers in technical, consultative, or customer success-oriented roles. • Strong expertise in HVAC systems, controls sequences, building automation, and operational optimization. • Proven ability to align technical solutions with customer business goals and success outcomes. • Strong communication and relationship-building skills with the ability to influence stakeholders across multiple levels of an organization. • Ability to analyze complex building performance challenges and develop practical, customer-centered solutions.

🏖️ Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE! • Family building benefits include fertility coverage and adoption/surrogacy assistance. • 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution. • Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave. • Educational and training opportunities through company programs along with tuition assistance and student debt support.