Senior Team Leader

Job not on LinkedIn

🔥 6 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

transcosmos inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

transcosmos inc. is a global digital transformation partner specializing in providing a comprehensive range of services including digital marketing, eCommerce solutions, business process outsourcing (BPO), and customer experience enhancements. The company focuses on facilitating the digital transformation journey for its clients by optimizing their customer interaction points through advanced technology and innovative strategies.

📋 Description

• Lead, coach, and motivate the success team to meet and exceed service targets. • Act as the first point of escalation for agents and customers, resolving issues quickly and effectively. • Monitor performance, identify training needs, and foster continuous improvement. • Promote a collaborative, professional, and customer-focused team culture.

🎯 Requirements

• 2+ years’ experience in Customer Service, Technical Support, Telco, or similar. • 2–3 years’ proven team leadership experience. • Strong communication skills in English (written and verbal). • Excellent problem-solving, organizational, and people-management skills. • Experience with Microsoft Office and ticketing/SaaS tools. • Flexibility to work rotating shifts.

🏖️ Benefits

• To acquire the necessary knowledge we provide a paid training, on which not only your knowledge is expended, but you will get to know your colleagues so that you would feel at home from the beginning. • Competitive salary • Cafeteria • Team building and free time activities • Modern office environment • Medicover