Technical Support Engineer I

🕒 October 18, 2025

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

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Transact Campus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Through transformative payments and credential-driven transactions and privileges, Transact partners with institutions to help them make their campus experience mobile-centric, personal and individualized, and completely connected.

📋 Description

• Troubleshooting software and hardware issues • Collaborating with internal teams to resolve escalated cases • Documenting solutions for knowledge sharing • Contributing to process improvements that enhance our overall support delivery

🎯 Requirements

• Practical experience in Information Technology, Engineering, or related technical field • 2-4 years of technical support or software troubleshooting experience • Strong analytical and problem-solving skills with attention to detail • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users • Experience with SQL databases and basic query writing • Familiarity with Windows and/or Linux server environments • Understanding of web technologies (HTTP/HTTPS, APIs, web browsers) • Customer service orientation with patience and empathy • Ability to work independently and manage multiple cases simultaneously • Willingness to learn new technologies and adapt to changing environments • Bachelor's degree in Computer Science or related field (Preferred) • Experience in healthcare, higher education, or financial services technology (Preferred) • Knowledge of payment processing systems and PCI compliance (Preferred) • Familiarity with campus card/ID systems or access control technologies (Preferred)

🏖️ Benefits

• Significant growth opportunities within our three-group structure • Clear advancement paths to Senior Technical Support Engineer and specialized roles in Customer Engineering or Technical Success