Account Manager

🕒 May 22

🌲 North Carolina, Maryland, +2 more states – Remote

🌲 North Carolina – Remote 🦀 Maryland – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Transfr

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🥽 AR/VR

📚 Education

🤝 B2B

💰 $40M Series C - Transfr on 2023-09

AR/VR • Education • B2B

Transfr is a company that builds immersive VR-based career exploration and workforce training solutions to help students, job seekers, and workers discover and prepare for well-paying careers. Their products include Transfr Trek (career exploration web app with 50+ VR simulations and 150+ careers) and Transfr Train (330+ VR training simulations mapped to U. S. safety and industry standards) used by K-12, higher education, workforce development boards, nonprofits, and employers. Transfr focuses on pathways from classroom to career, workforce partnerships, and measurable learning outcomes through XR simulations and an accompanying web platform.

📋 Description

• Own and manage the renewal process for a portfolio of customers to ensure timely renewals and minimize churn. • Build and execute strategic account plans focused on customer retention, expansion, and long-term partnership growth. • Lead Executive Partnership Reviews to demonstrate ROI, alignment on customer goals, and uncover expansion opportunities. • Develop customized renewal proposals, pricing strategies, and business cases tailored to customer needs and priorities. • Partner with Sales, Customer Success, and Professional Learning teams to create and execute Customer Success Plans (CSPs). • Identify customer risks proactively and collaborate cross-functionally to implement retention strategies. • Drive upsell and cross-sell opportunities by uncovering unmet customer needs and aligning solutions to measurable outcomes. • Navigate complex, multi-stakeholder customer environments and manage executive-level relationships. • Maintain accurate forecasting, pipeline visibility, and customer activity tracking within Salesforce. • Provide timely and precise weekly, monthly, and quarterly forecasts to leadership. • Collaborate and work closely with Account Executive, Customer Success, Deal Desk, Finance, Legal, Sales Operations teams to ensure a seamless customer experience. • Continuously improve renewal and expansion processes to drive operational efficiency and consistency.

🎯 Requirements

• 3–5 years of experience in renewals or account management within SaaS, EdTech, or a related software industry, including 2+ years managing large to enterprise-level accounts. • Proven track record of meeting or exceeding renewal, retention, and upsell targets. • Strong consultative selling, negotiation, and relationship management skills. • Experience engaging with executive and C-level stakeholders. • Strong organizational skills with exceptional attention to detail. • Experience managing cross-functional projects under tight deadlines in fast-paced environments. • Proficiency with Salesforce or similar CRM platforms. • Ability and willingness to travel domestically up to 60%.

🏖️ Benefits

• Medical, dental, and vision insurance • Annual professional development budget for each employee • 401(k) savings plan • Life, AD&D, and disability insurance coverage • Company-provided laptop and other necessary equipment • Paid time off (PTO) to support work-life balance • Paid company holidays • Company-paid parental leave • Flexible work arrangements in a remote-first environment with employees across the U.S.