Client Success and Implementation Analyst

Job not on LinkedIn

🔥 1 minute ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.
• No salary listed.

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Manage implementation of TransUnion’s Trusted Call Solutions suite for Enterprise and Telecom carrier customers from contract execution through successful launch • Act as the primary customer interface for onboarding and ongoing management • Serve as a single point of contact and drive implementation projects from initiation through delivery • Develop and execute project plans aligned with customer timelines, technical requirements, business objectives, and internal resources • Translate customer business requirements into technical use cases and data flows • Provide onboarding expertise, product training, best-practice guidance, and ongoing operational support • Escalate technical issues and coordinate resolution with cross-functional teams • Communicate complex technical and operational information clearly • Gather customer, product, and market feedback for Product, Sales, Operations, and Engineering teams • Collaborate with cross-functional teams on solution architecture, implementation processes, and customer requirements • Update documentation, refine processes, and contribute to operational improvement projects

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • At least two years of relevant experience in account management, customer relations, project management, implementation, or a related customer-facing role • Experience managing customer engagements or initiatives across the project lifecycle, including planning, execution, issue management, and successful delivery • Ability to analyze customer problems, identify critical requirements, and recommend business-focused solutions • Strong written and verbal communication skills • Ability to explain technical concepts clearly and deliver customer training • Experience using CRM tools, such as Salesforce • Working knowledge of project management principles, methodologies, and project lifecycle practices • Ability to translate business requirements into technical use cases, workflows, and data flows • Ability to understand solution architecture and communicate effectively with Product, Operations, Sales, and Engineering teams • Familiarity with the Enterprise or Telecom carrier industry and customer implementation environments • Experience supporting technical software, platform, telecommunications, or data solution implementations • Experience with customer training, onboarding, engagement management, and operational support • Ability to influence cross-functional stakeholders and represent the customer’s perspective • Curiosity and motivation to develop knowledge of technical products, services, and the competitive landscape

🏖️ Benefits

• Remote work arrangement • Occasional in-person attendance at work-related events • Career development and growth support • Work/life flexibility • Resources for teams across the globe to collaborate and drive excellence

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