Content Writer

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Create and maintain clear, user-friendly knowledge articles supporting company policies and federal/state regulations • Simplify complex procedures and translate technical or policy-driven information into accessible content • Optimize knowledge base content, structure, and search functionality • Conduct keyword research and implement search optimization strategies • Analyze usage trends, search behavior, and user feedback for continuous improvement • Recommend and implement enhancements to content organization, linking, and knowledge management processes • Develop scalable content for multiple channels, audiences, and business functions • Identify agent pain points and knowledge gaps using analytics tools and reporting resources • Communicate with stakeholders at all levels and tailor messaging and deliverables • Independently manage priorities and multiple projects

🎯 Requirements

• Bachelor’s degree in Business, Communications, Marketing, or a related field preferred, or a minimum of 3–5 years in a content writing role • Strong listening, communication, and consultative skills • Experience with Content Management Systems (CMS), including creating, maintaining, and administering content • Strong presentation and interpersonal skills • Ability to work independently and collaboratively, manage multiple priorities, and exercise sound judgment regarding issue resolution and escalation • Advanced English communication skills • May be based anywhere in South Africa with fibre connectivity; working outside South Africa is not permitted • Minimum 100/100 Mbps fibre line installed or upgraded by day one of employment • Certain roles may require a clear credit record

🏖️ Benefits

• Permanent work-from-home flexibility • Wellbeing support for you and your family • Competitive rewards • Comprehensive benefits • Meaningful career development • Access to global exposure • Accredited learning • Flexible work environment • Fibre-ready home environment supporting confidential and comfortable day-to-day work