TransUnion
10,000+ employees
Founded 1968
💸 Finance
🔐 Security
👥 B2C
💰 Post-IPO Debt on 2018-04
Finance • Security • B2C
TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.
Disputes Team Leader
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TransUnion
10,000+ employees
Founded 1968
💸 Finance
🔐 Security
👥 B2C
💰 Post-IPO Debt on 2018-04
Finance • Security • B2C
TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.
📋 Description
• Oversee daily operations, allocate tasks efficiently, and ensure deadlines are met while maintaining adherence to quality standards • Provide guidance, feedback, and professional development opportunities to team members, including junior leaders • Develop and implement plans to achieve team objectives, set clear goals, and monitor performance metrics to identify areas for improvement • Coordinate workflows, implement process improvements, and enforce operational policies and procedures • Address escalated issues, mediate disputes, and foster a positive, collaborative team environment • Act as a liaison between the team and higher management, ensuring alignment with organizational goals and facilitating cross-functional collaboration • Conduct regular team meetings, performance reviews, and provide actionable feedback to enhance productivity and engagement • Organize activities to enhance cohesion and morale, ensuring a collaborative team dynamic • Senior Team Leaders often mentor junior leaders and contribute to succession planning within the organization • Manage Customer & Consumer expectations & escalations with confidence, ensuring that requirements are understood and delivered within agreed timescales • Recruit, train, and provide continuous coaching for contact center staff • Work with the Global QA department to ensure consistent and high-quality consumer experience and outcomes • Prepare reports and analyze contact center data to identify trends, improve processes, ensure resources are properly allocated to maximize efficiency and customer satisfaction • Ensure compliance with company/country policies and procedures, as well as legal regulatory requirements
🎯 Requirements
• 3-5 years’ experience in managing a team remotely • 5-8 years’ experience of working in a management/supervisory position in a services call center • 4-5 years solid background in managing back-office functions • Excellent leadership and time management skills • Excellent written and verbal communication skills • Strong planning and organization skills • Strong problem solving and decision-making skills • Working knowledge of customer service software and CRM tools • Excellent excel and presentation skills • 3-4 years’ experience in creating reports and analyzing data
🏖️ Benefits
• Flexible work arrangements • Professional development opportunities
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