Seasonal Quality Assurance Representative

🔥 8 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $12 - $13 / hour

⏰ Full Time

🟢 Junior

🔧 QA Engineer (Quality Assurance)

🚫👨‍🎓 No degree required

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TRANZACT

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

TRANZACT is a company for which available information could not be retrieved from the provided source because the web application requires a JavaScript-enabled browser to display content. Based only on the input given (a loading/application message) there is insufficient publicly provided detail to describe the company's activities, products, services, or size with confidence. Further information or an alternative text source is needed to produce an accurate company description and to select applicable industries.

📋 Description

• Monitor the sales and enrollment activities of marketing staff to ensure compliance with legal, regulatory, and carrier-specific requirements • Navigate computer systems to locate customer data, including call recordings, enrollment applications, and scorecards • Search approved websites to verify the accuracy of information presented to customers • Maintain a thorough understanding of the products and compliance requirements for assigned plans • Document findings and provide clear, factual written explanations of conclusions • Conduct sales/enrollment audits in response to allegations from internal and external sources

🎯 Requirements

• High school diploma or GED, or equivalent combination of education and experience • 1+ year of customer service experience • Basic computer skills with typing speed of at least 20 WPM • Proficiency with Windows, Microsoft Office, email, and internet navigation • Familiarity with contact management systems and internet software • Strong written communication skills, including grammar, clarity, and the ability to present findings • Basic math skills (add, subtract, multiply, divide; compute rate, ratio, percent; interpret bar graphs) • Ability to follow written, oral, or diagrammed instructions and apply common-sense reasoning • Clear verbal communication skills, especially for phone/headset use • Preferred: experience with insurance products (e.g., Medicare, life insurance)