Cybersecurity Technician I

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Logo of Trapp Technology

Trapp Technology

51 - 200 employees

Founded 2007

🔒 Cybersecurity

🤝 B2B

🏢 Enterprise

Cybersecurity • B2B • Enterprise

Trapp Technology is a managed IT services and cloud hosting provider that delivers 24/7 security, cloud application hosting, and IT support to small, mid-market and enterprise customers. The company offers hosted virtual desktops and ERP/accounting application hosting, managed IT and help desk services, and a suite of cybersecurity offerings including ArmorPoint managed SIEM, SOC management, vulnerability scanning, endpoint protection, incident response, and compliance advisory (PCI, HIPAA, NIST). Trapp focuses on business customers with professional services, consulting, and custom hosting solutions.

📋 Description

• Investigate potential security threats • Escalate issues to higher-level support when necessary • Assess and understand customer cybersecurity support needs effectively • Implement cybersecurity principles rigorously to safeguard customer information • Ensure compliance with all Trapp and ArmorPoint policies and procedures • Review alerts and collect data for incident response for further investigation • Assist in facilitating forensic analysis as needed • Research emerging threats and vulnerabilities to improve incident identification • Stay informed to the latest cybersecurity trends and challenges • Optimize response times and close alerts efficiently to meet time-close requirements • Participate in internal meetings and mandatory training sessions • Stay updated on industry best practices and emerging technologies • Maintain a professional demeanor at all times • Uphold the integrity of the organization and its policies • Other duties as assigned

🎯 Requirements

• High School Diploma or GED equivalent (required) • Bachelor’s degree in computer science or a related field is preferred • Minimum of two years of cybersecurity or IT experience (required) • Typing speed of at least 30 words per minute • Sec+ is highly preferred • CySA+, A+, Net+ are a plus

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