Business Systems Analyst II

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Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

B2B • Travel • Meetings & Events

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Assist in planning, conducting and directing the analysis of highly complex business problems to be solved with automated solutions. • Work on mission-critical high value projects with large scale customer impact. • Support development staff by addressing functionality questions and resolving issues. • Assist in creating process engineering and/or business flow assessments to ensure appropriate design of solutions. • Assist with research, evaluating, design and implementing automated solutions that meet the business needs in the most efficient and cost-effective way possible. • Determine necessary program changes. • Evaluate user request for new automated solutions to determine feasibility, time required, and compatibility with other GDS programs/functions. • Consult with user to identify current operating procedures and clarify program objectives. • Verify program logic and correct functionally by implementing test/beta situations. • Estimate and prepare timelines for specific project tasks. • Develop and maintain training and implementation manuals regarding automated systems. • Assist with formulating plans outlining steps required to develop programs and submit plans to the end user for final approval. • Prepares flow charts and diagrams to illustrate sequence of steps the program must follow and to describe logical operations involved. • Work with development teams to estimate and prepare timelines for specific projects. • Ability to learn and adapt to new technologies and take ownership in the process through handoff to support staff. • Assist in preparing input to and/or proposals, functional requirements, presentations and reports for existing and potential clients. • Support the Sr. Business System Analysts on projects.

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business or related field or equivalent work experience. • Minimum of 3 years travel technology industry experience. • Minimum of 1 year proven development of analysis experience. • Strong customer service and written, oral and interpersonal communication skills. • Subject matter expert in cross-functional domains. • Must have sound analytical and problem-solving skills. • Ability to work in a team environment. • Proficient in application programming and other databases. • Must have working knowledge of Sabre GDS language. • Ability to utilize project management skills such as AGILE preferred.

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on your medical insurance premiums. • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan. • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan. • Flexible Spending Accounts • Dependent Care Savings Account. • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving. • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time. • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match