Global Account Manager

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November 19

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Corporate Travel Management (CTM) Group

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B2B • Travel • Meetings & Events

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

1001 - 5000 employees

🤝 B2B

📋 Description

• Create and maintain a measurable business plan for corporate clients, to include a strategic travel management program. • Identify cost and efficiency improvements in all aspects of client relationships through the analysis of management information and regular dialogue with client and shareholders. • Introduce quality performance metrics where appropriate. • Monitor and review service level agreements with the client. • Manage the contractual terms and conditions of the client relationship and financial agreements in place including payments. • Monitor the profitability of each account. • Liaise with all internal international CTM and agency partner departments and staff involved with the client to deliver consistent products and services. • Work closely with Operations to ensure optimum service delivery. • Plan and attend client implementation and review meetings. • Identify opportunities for commercial incentives and co-ordinate meetings with suppliers on behalf of and with clients. • Review and recommend improvements to the client travel policy and buying procedures. • Ensure the accuracy and timely delivery of management information. • Maintain market and competitor awareness and brief clients on strategic developments in the industry. • Models the way for employees and sets a positive example by demonstrating our core values. Provides ongoing feedback and supports team member growth by working with employees and encouraging growth plans. • Drives employee engagement. Facilitates regular and ongoing conversations about employee engagement and takes action to improve team and organizational culture.

🎯 Requirements

• High school diploma or equivalent required. • College degree preferred. • Minimum of five (5) years of experience in the multinational business travel sector as a Global Account Manager. • A proven track record of Multinational Account Management success in the business travel industry. • Process engineering. • Excellent Word, Excel & PowerPoint skills. • Knowledge of Self Booking Tools, MI Reporting and Quality control systems. • Fluency in another language(s) in addition to English a plus.

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on your medical insurance premiums. • Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan. • Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan. • Flexible Spending Accounts • Dependent Care Savings Account. • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving. • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time. • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match