Intake Specialist

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NOCD

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

💰 $34M Series B on 2023-01

Healthcare Insurance • SaaS • Wellness

NOCD is a mental health service provider specializing in the treatment of Obsessive-Compulsive Disorder (OCD) through Exposure and Response Prevention (ERP) therapy. The company offers personalized virtual therapy sessions with highly trained OCD specialists, who are experienced in delivering effective ERP therapy that is twice as fast as standard ERP therapy. NOCD is committed to providing accessible mental healthcare, accepting most insurance plans, and offering comprehensive support through their app. They pride themselves on their rigorous therapist training and evidence-based approach, enhancing the quality of life for those suffering from OCD. Based in Chicago, NOCD serves a diverse range of clients across all 50 states with a focus on their unique needs and backgrounds.

📋 Description

• Conduct Elevated Consultative Intake Conversations: Make outbound calls to individuals seeking help, guiding them from a place of vulnerability to a place of action. • Empathic Deep Listening & Value Messaging: Listen to highly sensitive accounts of OCD symptoms with an empathetic ear, and clearly articulate how NOCD’s specialized ERP therapy can help them regain control of their lives. • Navigate Complex Objections: Confidently address common barriers to care (e.g., financial concerns, scheduling hesitations, fear of starting therapy) using advanced objection-handling techniques to keep the member moving forward. • Drive Enrollment Conversions: Own the entire initial relationship with the goal of connecting the member to care and scheduling their first session by the end of the initial contact. • Implement Feedback: Openly receive and rapidly implement regular coaching from leadership regarding call quality, metric tracking, and conversational delivery.

🎯 Requirements

• 1–3 years of experience in a consultative sales, enrollment, or high-stakes intake environment where you were measured against performance metrics/KPIs. • Exceptional emotional stamina and the ability to pivot seamlessly from a deeply empathetic emotional conversation to a structured enrollment close. • Superb communication skills—able to speak about complex mental health topics with authority, clarity, and warmth. • Technologically nimble; able to manage multiple software platforms, scheduling systems, and communication channels simultaneously in a fast-paced startup environment. • High School Diploma or GED required; Bachelor's degree in Psychology, Social Work, Communications, or a related field is strongly preferred.

🏖️ Benefits

• Competitive salary and benefits package, including Medical, Dental, Vision, and a 401K plan with a Company Match. • Employee Assistance Programs, including Mental Health, Wellness, Financial, Legal, and Pet Insurance. • Generous PTO policy with 11 observed company holidays. • 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees. • Laptop and Equipment will be provided.