Trek Bicycle
5001 - 10000 employees
Founded 1976
🛒 Retail
🚗 Transport
Retail • Transport
Trek Bicycle is a global manufacturer and retailer of bicycles and cycling equipment. Based in the United States, Trek offers a wide range of bikes including mountain, road, hybrid, and electric bicycles. Known for its innovative technology and competitive edge, Trek also provides custom bike initiatives like Project One, allowing customers to personalize their bikes. Through Trek Travel, the company offers travel experiences that revolve around cycling adventures. With a strong commitment to sustainability, Trek aims to enhance the cycling experience while minimizing environmental impact.
Customer Care Guide
🔥 0 minutes ago
🗣️🇨🇿 Czech Required
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Trek Bicycle
5001 - 10000 employees
Founded 1976
🛒 Retail
🚗 Transport
Retail • Transport
Trek Bicycle is a global manufacturer and retailer of bicycles and cycling equipment. Based in the United States, Trek offers a wide range of bikes including mountain, road, hybrid, and electric bicycles. Known for its innovative technology and competitive edge, Trek also provides custom bike initiatives like Project One, allowing customers to personalize their bikes. Through Trek Travel, the company offers travel experiences that revolve around cycling adventures. With a strong commitment to sustainability, Trek aims to enhance the cycling experience while minimizing environmental impact.
📋 Description
• Manage retailer accounts within your market • Support order placement and maintenance • Ensure products are delivered accurately and on time • Partner closely with your Territory Manager • Manage warranty claims within your market • Take ownership of customer queries • Collaborate with departments across the business • Accurately capture and maintain records of customer interactions
🎯 Requirements
• Fluency in English and Czech/Slovak • Excellent verbal and written communication skills • Professional, approachable telephone manner • Good IT skills, with confidence using Microsoft Office and web‑based systems • Strong relationship-building skills • Well organized, with good time management skills • Flexible and adaptable when responding to different customer needs • Experience working in a customer care or customer service environment • Interest in bicycle products or the cycling industry, or a willingness to learn • Experience dealing with technical or maintenance‑related queries within the cycling industry is advantageous but not essential • A Cytech qualification or equivalent is desirable
🏖️ Benefits
• Incredible hospitality to our customers • Positive, memorable experiences for retailers and customers
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