Product Support Specialist

🕒 March 4

🇺🇸 United States – Remote

💵 $75k - $80k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

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Tremendous

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Tremendous is a platform designed to help businesses send rewards and payouts globally at scale. The company offers a versatile catalog with over 2,000 options, including gift cards, prepaid cards, and monetary payments through platforms like PayPal and Venmo, which are available in over 200 countries. Tremendous serves various sectors by providing incentives for research, marketing, sales, HR, nonprofit activities, and legal disbursements. The platform also offers security features, fraud prevention, and integration capabilities with APIs and popular apps. Their user-friendly interface ensures easy setup and tracking of payouts, eliminating the need for spreadsheets and manual adjustments.

📋 Description

• Be the first point of contact for customer questions through email, chat, and phone • Become a product expert and function as a first-level problem solver • Escalate issues to the appropriate team while maintaining communication with the affected user • Understand and gather customer feedback trends to help our product team prioritize future projects • Update and contribute to our internal knowledge banks and external help articles • Collaborate with your team to build strong relationships, establish ownership of responsibilities, and improve the efficiency of our processes • Be friendly, compassionate, and solution-oriented with both our users and the Tremendous team

🎯 Requirements

• A bachelor's degree • 0-2 years experience in a customer-facing role • Effective communication skills, particularly the ability to write clearly and concisely • Composure, patience, and empathy for interacting with users • The ability to multitask, prioritize responsibilities, and stay organized • A proactive, get-things-done attitude • The ability to learn and adapt quickly • A sense of humor • A curiosity for the Tremendous platform/product

🏖️ Benefits

• competitive pay • equity • benefits