Customer Service Representative

Job not on LinkedIn

🕒 February 27

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Copperhead Grille

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 B2C

⚽ Sports

🛍️ eCommerce

B2C • Sports • eCommerce

<Copperhead Grille> Copperhead Grille is a Lehigh Valley sports-themed restaurant and grille serving handcrafted American pub fare, including award-winning wings, burgers, baby back ribs, steaks, seafood, and pasta. The company operates multiple local locations with a full bar featuring craft and import beers and cocktails, offers dine-in with state-of-the-art TVs and sound for sports viewing, takeout, catering, online ordering, gift cards, and a frequent-dining rewards program, and participates in community fundraising events.

📋 Description

• Maintain and update customer accounts, ensuring accurate and up-to-date information. • Identify opportunities for cross-selling additional products and services to enhance customer satisfaction. • Nurture relationships with customers to foster high client retention and loyalty. • Consistently deliver exceptional customer service, going above and beyond to meet customer needs. • Knowledge of how to quote/remarket renewals, handle renewal reviews with customers, assist with some new business, endorse policies and have communication to build on client relationships with the customers. • Assist in reviewing policies and working with carriers, as well as billing and invoicing. • Assist in screening calls to streamline communication and reduce the workload for the department.

🎯 Requirements

• A minimum of 1 year of experience in customer service or sales, demonstrating your ability to connect with customers. • Excellent communication and interpersonal skills to build strong relationships with customers.

🏖️ Benefits

• Competitive salary with uncapped earning potential through commission, allowing you to take control of your income. • Extensive and thorough paid training to equip you with the skills and knowledge necessary to excel in your role. • Generous paid time off and holidays, ensuring a healthy work-life balance. • Clear opportunities for career advancement, providing a clear path for growth within our organization. • A balanced schedule with no weekend work, allows you to enjoy quality time outside of work.