Healthcare Customer Service Representative

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🕒 February 25

🎰 Nevada – Remote

🎰 Nevada – Remote

💵 $18 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Associated Physicians Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧘 Wellness

👥 B2C

Wellness • B2C

Associated Physicians Group is a full-service, multi-discipline medical clinic based in the Metro St. Louis East area with offices in Alton, Edwardsville, O’Fallon and Swansea, Illinois. It provides integrated, patient-centered care including primary/internal medicine, pain management, physical therapy, chiropractic services, ketamine therapy for treatment-resistant depression, diabetes education programs, and non-surgical alternatives to procedures like knee replacement. APG offers centralized new-patient scheduling and works with workers’ compensation cases, emphasizing enhanced wellness programs and whole-body, conservative care.

📋 Description

• Answer inbound calls, emails, and chats from patients regarding appointments, insurance, billing, and general inquiries. • Schedule and reschedule patient appointments using our electronic medical record (EMR) system. • Verify insurance information and assist with pre-authorizations when necessary. • Handle patient billing inquiries and guide them through payment options. • Escalate complex concerns to the appropriate departments while maintaining a warm and professional tone. • Ensure all patient data is handled in accordance with HIPAA standards. • Maintain accurate documentation of interactions in real time.

🎯 Requirements

• High School Diploma or GED required. • 1+ year experience in a healthcare customer service or administrative support role. • Proficiency in EMR platforms (e.g., Epic, AthenaHealth, Cerner) is preferred. • Strong communication and problem-solving skills. • Ability to work independently and stay organized in a remote setting. • Reliable internet and a quiet home workspace.

🏖️ Benefits

• Medical, dental, and vision benefits (for eligible employees) • Paid training and continuing education opportunities • 401(k) with company match (for eligible employees) • Work-from-home stipend • Supportive and inclusive team environment