Arbitration Specialist I

🔥 13 hours ago

🇨🇷 Costa Rica – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 44 days.
• No salary listed.

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TreviPay

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📦 Logistics

🏭 Manufacturing

✈️ Travel

Logistics • Manufacturing • Travel

TreviPay is a leader in the B2B payment solutions industry, providing an innovative platform for trade credit, accounts receivable collections, and fraud & risk management. Specializing in transforming the order-to-cash process, TreviPay's services are designed to enhance businesses' financial performance by offering a wide array of payment methods and collection options tailored to optimize cash flow. Trusted by top brands in manufacturing, retail, and travel, TreviPay also supports digital transformation and international expansion through its A/R automation solutions. With a history spanning over 40 years, TreviPay continues to revolutionize the B2B payments landscape with its fintech innovations.

📋 Description

• Exemplify TreviPay Mission and Values • Meet or exceed department metrics, program SLAs, and department SLSs • De-escalate challenging customers, clients, or merchants • Route escalated requests and unresolved issues to tier 2, tier 3, or leadership • Serve as primary contact for clients, merchants, and customers • Provide timely, accurate, and comprehensive responses and resolutions to common questions and issues • Collaborate to improve processes, procedures, implementations, training, and documentation • Adapt positively to internal and external changes and drive change as needed • Build rapport with internal and external parties to provide an excellent customer experience • Proactively contact customers and merchants regarding rejections, disputes, authorizations, technical needs, and potential account issues • Complete assigned learning and participate in learning sessions • Perform other duties assigned by leadership

🎯 Requirements

• Related customer support experience or equivalent combination of education and experience • Minimum two years of customer support experience with heavy inbound call volume • Proficient with Outlook, Word, and Excel • Ability to skillfully manage challenging customer situations • Ability to work in a team and independent environment • Ability to consistently meet expectations in an ever-changing environment • Professional written and verbal communication skills • Fluent Spanish and English, written and verbal • Organized and self-sufficient, requiring moderate supervision • Ability to improve performance based on feedback

🏖️ Benefits

• Remote working with flexible work options • Paid holidays • Competitive salary • Comprehensive benefits package starting day one • Career development opportunities • Employee Referral program • Friendly, caring, collaborative, and supportive work environment • Flexible work/life balance • Open-door policy • Fun environment promoting creative thinking and a positive attitude

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