Trident BPO
1 - 10 employees
Founded 2023
🤝 B2B
🏢 Enterprise
B2B • Enterprise
Trident BPO is a business process outsourcing provider that delivers customer support, contact center services, and back-office processing to companies across industries. It helps organizations reduce costs, scale operations, and improve service quality through trained agents, technology-enabled workflows, and performance management.
Billing, Payroll & Revenue Reconciliation Specialist – Part Time
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Trident BPO
1 - 10 employees
Founded 2023
🤝 B2B
🏢 Enterprise
B2B • Enterprise
Trident BPO is a business process outsourcing provider that delivers customer support, contact center services, and back-office processing to companies across industries. It helps organizations reduce costs, scale operations, and improve service quality through trained agents, technology-enabled workflows, and performance management.
📋 Description
• Manage Trident BPO's monthly client invoicing, multi-regional payroll processing, and financial reconciliation. • Track and compile active agent payroll data for teams across Jamaica (JA), the Philippines (PH), and Puerto Rico (PR). • Partner directly with regional Operating Managers to receive and process payroll files. • Download regional payroll spreadsheets 2 to 3 days before processing deadlines, review operational notes for adjustments to normal base pay. • Monitor shifts in regional team sizes to ensure active payment files accurately match ongoing operations. • Process monthly client invoices through QuickBooks Online (QBO). • Monitor, update, and manage QuickBooks recurring invoice templates. • Calculate prorated amounts manually in Excel for mid-month agent starts or issue credit memos for early agent terminations. • Review historical payroll notes to bill back client-approved expenses. • Perform monthly VLOOKUP cross-references and data reconciliation between our ATS, QuickBooks, and international payroll data. • Identify and investigate anomalies and email regional operations teams to flag fixes. • Look up previous client invoices to accurately map historical billing rates. • Extract banking and ACH authorization data from employment contracts to register clients into our bank portal. • Dynamically update or replace existing automated ACH collections in the bank portal. • Track invoice statuses and follow up on client collections according to standard timelines.
🎯 Requirements
• 3-5+ years of experience in corporate billing, regional/international payroll coordination, accounts receivable, or bookkeeping. • QuickBooks Online (QBO): Strong, practical experience navigating client directories, setting up recurring templates, and pulling dynamic invoice lists. • Advanced Excel/Google Sheets: Complete mastery of data audit tools (specifically VLOOKUP, mathematical formulas for proration, and Pivot Tables). • Exceptional attention to detail with a proven track record of cross-referencing multiple separate databases (payroll logs vs. ATS rosters) to find financial variances. • Fluent written English communication skills; comfortable initiating swift email correspondence with global operational teams and leadership (Clint) to correct administrative errors. • Part Time availability, committed to a 20-hour workweek. • Flexible to work in the US timezone. • Capable of maintaining a distraction-free work-from-home setup. • Laptop or Desktop meeting the minimum specifications: 8GB RAM and i5 operating system. • Reliable and high-speed internet connection with a minimum speed of 10 MBPS.
🏖️ Benefits
• Monthly salary of $500 • 100% Remote Work: Embrace the flexibility of a work-from-home arrangement, allowing you to create a comfortable and efficient workspace in your own home.
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