Higher Education Solutions Consultant

Job not on LinkedIn

🕒 July 9

🏈 Alabama, Colorado, +16 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $100k - $140k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💻 Solutions Engineer

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Tripoint Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏛️ Government

🔒 Cybersecurity

💼 Consulting

Government • Cybersecurity • Consulting

Tripoint Solutions is an IT services and professional solutions firm that provides digital transformation, application modernization, legacy systems operations & maintenance, data analysis, cybersecurity, process engineering, project and program management, and instructional learning. The company focuses on practical, sustainable solutions tailored to client business needs and has an established presence supporting U. S. government agencies and federal contracts (examples cited include NIH/NITAAC, Commodity Futures Trading Commission, USACE, National Defense University, and Defense Travel Program Management Office). Tripoint emphasizes cloud-centric modernization (noting AWS partner status), asset accountability for real property management, and secure, compliant operations for mission-critical systems.

📋 Description

• Lead business analysis activities for higher education technology, Salesforce, compliance, accreditation, and process improvement initiatives. • Gather, analyze, and document business requirements from stakeholders across admissions, registrar, academic operations, student services, institutional reporting, and leadership. • Develop business requirements documents, user stories, acceptance criteria, process flows, decision logs, meeting notes, and functional documentation. • Support Salesforce and Education Cloud-related initiatives, including student intake, applicant tracking, case management, student lifecycle tracking, reporting, and data visibility. • Analyze current-state workflows and identify process gaps, redundancies, compliance risks, policy misalignment, and opportunities for improvement. • Partner with Salesforce administrators, developers, data teams, and project managers to translate business requirements into technical solutions. • Support user acceptance testing, release readiness, demo preparation, stakeholder feedback sessions, and post-implementation validation. • Maintain Jira and Confluence documentation, including backlog items, sprint notes, requirements traceability, process documentation, and issue tracking. • Support accreditation readiness through evidence-based documentation, process standardization, policy alignment, and continuous improvement tracking. • Ensure processes and system recommendations align with FERPA, institutional policies, accreditation standards, reporting requirements, and student record integrity. • Facilitate meetings and working sessions with business users, technical teams, data teams, compliance stakeholders, and institutional leadership. • Provide recommendations that improve operational efficiency, user experience, student support, reporting accuracy, and institutional effectiveness.

🎯 Requirements

• 8+ years of experience in higher education administration, consulting, business analysis, student services, compliance, or enterprise system support. • Strong knowledge of higher education operations, Salesforce or CRM systems, business requirements documentation, process mapping, stakeholder engagement, reporting needs, and accreditation/compliance documentation. • Bachelor’s degree in Education, Business, Information Technology, or a related field. • Experience supporting Salesforce, Salesforce Education Cloud, CRM systems, SIS platforms, or other student lifecycle technology. • Familiarity with Agile project environments, Jira, Confluence, backlog management, sprint planning, demos, and testing support. • Knowledge of accreditation readiness, compliance documentation, institutional effectiveness, continuous improvement, and evidence collection. • Understanding of FERPA, student record confidentiality, policy governance, and higher education compliance requirements. • Strong analytical, communication, facilitation, documentation, and stakeholder management skills.

🏖️ Benefits

• Medical, Dental, Vision benefits with a national provider network • Flexible Spending and Health Savings Accounts (FSA & HSA) • Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental Supplemental Insurance • Paid time off (PTO) • 11 paid holidays • 401(k) Retirement Plan • Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications • Monthly transportation, parking, and cell phone service reimbursement