Client Success Manager

🔥 0 minutes ago

🦬 Wyoming – Remote

🦬 Wyoming – Remote

💵 $3k - $5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Trivium Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🏪 Marketplace

B2B • eCommerce • Marketplace

Trivium Group is a full-service Amazon-focused marketing agency that helps consumer brands scale profitably on Amazon and related marketplaces. They specialize in Amazon account management, PPC advertising, DSP campaign management, creative optimization (A+ content, imagery, copy), and TikTok Shop support, with a profit-first approach and deep experience in CPG, health & wellness, and supplements. Trivium combines data-driven analytics, bespoke strategies, and hands-on strategist oversight to improve conversions, reduce ad costs, and drive long-term growth for brands selling on e-commerce marketplaces.

📋 Description

• Own 20–40 client accounts end-to-end • You are the single point of accountability for client results and retention • Run onboarding, set strategy, deliver results, retain the account — the full lifecycle • 2-hour response time during business hours, no exception • Analyze brands' performance and profitability weekly • Diagnose problems before the client notices them • Translate numbers into clear, confident client communication • Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles) • Log every change. Document every decision. Nothing slips through the cracks. • Coordinate with PPC strategists daily — you own the relationship, they own execution, and both of you own the result • Flag and escalate within hours, not days • We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose. • When something breaks, you fix it the same day or escalate by EOD • You’ll manage 1,000+ Slack messages a day with structure and discipline — unread = your to-do list • If performance is flat for 3 weeks, you’re already pitching the strategic pivot

🎯 Requirements

• 3+ years of CSM or account management experience at a digital/e-commerce agency (Amazon agency experience is a major plus) • You’ve managed 20+ client accounts simultaneously and didn’t drop the ball • You’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and margin • You’re fast — you hate waiting, you hate bottlenecks, you move things forward • You’re detailed — your reports don’t have typos, your data is always current, your processes are documented • You communicate with clarity and confidence — clients trust you because you know what you’re talking about • You take ownership — you don’t say “that’s not my job” • Fluent English (written and spoken — advanced level required)

🏖️ Benefits

• 100% Remote • 25 PTO days + 9 paid holidays • Professional development + direct mentorship from leadership • Join an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spend