Field Services Vendor Manager

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TRT

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1997

TRT is a Global Provider of IT Server, Storage and Networking Services. Whether it is hardware maintenance software support, managed services, IT infrastructure deployment, professional services, business continuity or infrastructure as a service TRT provides lead edge solutions for our clients. These offerings are customised and cost effective while working within the governance structures of Fortunate 500 companies in finance, logistics real estate, energy and retail on any IT server storage and networking technology anywhere in the world within a Mission critical service level framework.

📋 Description

• Proactive sourcing & onboarding of service partners on the assigned region making sure that they are within the market value. • Offboarding of inactive service partners • Annual renewal of service partner contracts • Handle the SeP sourcing task for within the ASSC process for transition of new customers. • Onboard at least 3 service partners (SePs) per customer location within 1 hour radius within the span of the 30-days transition period. • Arrange block of hours purchase for the trusted SePs with spare parts. • Maintain a minimum of 3 active service partners per customer location • Onboarding of 5 Service Partners per week with complete contract and within the market value. • All answers from service partners related to onboarding, contracts and offboarding are answered the same day. • Able to elaborate to service partner the potential scope of work and SLA expectations. • Negotiate with new service partners for the rates to be below the market value • Close the ASSC tasks within 21 days. • No inactive service partners are in SPDB (Service Partner Database)

🎯 Requirements

• 3-5 years of industry experience • Excellent negotiation skills • Excellent in MS Excel, and Outlook • Prior experience in business development, sales, partnerships, community management, and other relevant roles • Strong written and verbal communication skills, ability to communicate with individuals from a variety of countries and locations. • Must have 1 year of experience handling IT system hardware break fix • Willing to work in day, mid or night schedule depending on regional assignment. • Work remotely