Implementation Specialist II

🔥 14 hours ago

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TrueCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

🏭 Manufacturing

Logistics • Consulting • Manufacturing

TrueCommerce is a global cloud-based supply chain integration platform that connects businesses with trading partners to automate EDI, ERP integrations, marketplaces, and B2B eCommerce processes. The company provides managed EDI services, vendor-managed inventory (VMI), supplier enablement, API and marketplace integrations, and pre-built connectors for major ERP systems to streamline order-to-cash, procurement, and fulfillment workflows. TrueCommerce focuses on reducing manual processes, ensuring compliance with trading partners, and providing real-time visibility across procurement and fulfillment for B2B and enterprise customers.

📋 Description

• Manage a personal caseload of 70 to 90 trading partner requests for retail customers, with proactive follow-ups and high email volume. • Communicate with vendors and manufacturers to determine how they will connect, set them up on the TrueCommerce portal, and walk them through requirements. • Coordinate setup and testing with dedicated internal mapping, trading partner support, and development teams. • Run recurring status calls with retail customers to keep open items, approvals, and go-live coordination on track. • Work in NetSuite for customer communication and case management, and in Smartsheets for project coordination and customer updates.

🎯 Requirements

• 1+ year of customer-facing experience in any industry (customer service, project coordination, account management, or operations); EDI experience is not required. • Comfortable on the phone and proactive about picking it up. • Proven ability to handle high volume work: organized calendar, strong follow-up discipline, and comfort in a fast-paced environment. • Strong customer service instincts, including experience handling high-intensity customer situations. • Team player who takes ownership and helps teammates without being asked. • Proficiency with Microsoft Office (Outlook, Word, Excel, and Teams) and internet-based business tools. • Associate degree in business, technology, or a related field required; bachelor's degree preferred. • Willingness to work a flexible schedule between 8am and 7pm when needed.

🏖️ Benefits

• Remote first and casual work environment • 401k with 3.5% company match and vested after 2 years • 20 PTO days + 1 birthday off + 3 “summer days” + 1 volunteer day + 10 company holidays • Medical, dental, vision and other life/health insurance plans • Paid parental leave • Wellness reimbursement program