Truelogic Software
501 - 1000 employees
Founded 2004
☁️ SaaS
🤝 B2B
🏢 Enterprise
SaaS • B2B • Enterprise
Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.
Semi-Senior Technical Customer Onboarding Specialist – SaaS
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🔥 0 minutes ago
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Truelogic Software
501 - 1000 employees
Founded 2004
☁️ SaaS
🤝 B2B
🏢 Enterprise
SaaS • B2B • Enterprise
Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.
📋 Description
• Act as the primary point of contact for new clients, guiding them through the onboarding journey with clear communication and a helpful attitude. • Assist clients in connecting their POS systems to our platform (training will be provided). • Navigate our internal interface to build and launch "form-based" ad campaigns on behalf of our clients based on their business goals. • Craft clear, professional, and empathetic emails, and hop on occasional calls to walk clients through the platform. • Identify, log, and help solve minor system bugs or user errors from time to time, escalating complex issues to the engineering team when necessary.
🎯 Requirements
• English: B2+ / C1 with strong written and verbal communication • Experience: 2+ years in Customer Support, Customer Success, Onboarding, Implementation, or Technical Support • SaaS Experience: Prior experience working with a SaaS product/platform (required) • Client-Facing: Comfortable working directly with clients and guiding them through onboarding • Technical Aptitude: Comfortable learning software, troubleshooting issues, and navigating dashboards/integrations • Detail-Oriented: Strong attention to detail and ability to manage multiple client requests • Strongly Preferred: Experience with POS systems, Experience in digital marketing / campaign setup, Experience in hospitality or retail tech.
🏖️ Benefits
• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection. • Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings. • Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed. • Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. • Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.
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