Senior Incident Manager – Finance

🕒 May 21

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Truelogic Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.

📋 Description

• Lead incident bridge calls during critical system events, acting as the Incident Commander. • Coordinate response efforts across IT, infrastructure, application, and vendor teams to minimize downtime and business impact. • Prioritize rapid service restoration over root cause investigation during active incidents. • Escalate issues to leadership and key stakeholders as appropriate. • Drive the Root Cause Analysis (RCA) process for recurring or high-severity incidents. • Collaborate with third-party vendors when incidents are vendor-related. • Ensure all incident records and documentation are complete and accurate in the incident management system. • Prepare executive-level incident reports summarizing key insights, trends, and performance metrics. • Provide timely, transparent updates throughout the incident lifecycle. • Identify gaps and inefficiencies in incident management processes. • Ensure compliance with ITIL processes, audit requirements, and internal standards. • Participate in on-call rotations, including nights and weekends (1-week rotation; 6 PM – 6 AM PT coverage for major outages).

🎯 Requirements

• 5+ years of experience in incident management or IT operations within enterprise environments. • Proven ability to manage high-severity IT incidents with calm, structure, and clarity. • Strong knowledge of ITIL standards and the full incident lifecycle. • Exceptional verbal and written communication skills, especially with executive stakeholders. • Experience coordinating multiple teams under high-pressure conditions. • Hands-on experience with PagerDuty, ServiceNow, New Relic, CloudWatch, or similar monitoring and incident platforms. • Experience leading, mentoring, or coordinating others. • Ability to multitask, work under pressure, and remain composed during critical incidents. • Bachelor’s degree in IT, Computer Science, or a related field. • AWS training or certification. • Experience in financial services or the mortgage industry. • Exposure to AI/ML-based monitoring or automation tools in incident management.

🏖️ Benefits

• 100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection. • Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings. • Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed. • Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock. • Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.