Support Engineer – Veterinary HealthTech

🕒 August 13

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Truelogic Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.

📋 Description

• Execute technical onboarding workflows for new customers, including environment provisioning, configuration, integration setup, and data imports • Manage customer decommissioning, including data exports, environment teardown, access revocation, and closure documentation • Perform structured data migrations with validation, transformation, and quality assurance checks • Join customer calls to address data validation questions • Own and resolve complex technical tickets escalated by the Customer Experience team • Triage and prioritize issues involving environment configuration, integration troubleshooting, bulk data updates, and platform-level problems • Partner with Customer Success and Implementation Managers • Set resolution timelines and communicate technical outcomes in plain language • Maintain documentation, runbooks, and customer-specific configurations • Analyze recurring tickets and develop tooling, automation, or documentation improvements • Adapt to evolving tasks, priorities, and projects

🎯 Requirements

• Hands-on ability to verify AWS environment changes and execute smoke tests • Practical familiarity with AWS RDS, S3, EC2, and ECS • Proficiency in creating, reviewing, merging, and verifying GitHub pull requests • Exceptional written and verbal English communication skills • Ability to lead customer calls and translate complex technical concepts into plain language • Ability to draft high-quality documentation • Foundational understanding of data privacy best practices • Understanding of least-privilege access and secure data handling protocols • Hands-on experience with Jira, Intercom, Front, or equivalent ticketing systems • Familiarity with Terraform and Infrastructure as Code principles (nice-to-have) • Basic understanding of Kubernetes, pod management, and workload inspection (nice-to-have) • Experience using Helm charts to deploy, upgrade, and manage Kubernetes applications and services (nice-to-have) • Must be currently based in Latin America

🏖️ Benefits

• 100% Remote Work • Highly Competitive USD Pay • Paid Time Off • Work with Autonomy • Work with Top American Companies • Engagement activities • Work-life balance support • Collaboration with a diverse, global network • Opportunities to work with senior, seasoned professionals