Support Engineer, Veterinary HealthTech

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Truelogic Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Truelogic Software is a nearshore software development company specializing in agile staff augmentation services. They focus on providing custom outsourced software development with a team of highly skilled engineers from Latin America. Truelogic Software partners with both startups and Fortune 500 companies, offering solutions that align with their clients' time zones and ensuring high-quality outcomes through collaboration and responsiveness. With a presence in over 25 countries, Truelogic emphasizes remote work for better quality of life, and their engineers are experienced in various industries, delivering a wide range of successful projects globally.

📋 Description

• Execute technical onboarding workflows for new Instinct customers, including environment provisioning, configuration, integration setup, and data imports. • Manage technical customer offboarding, including data exports, environment teardown, access revocation, and closure documentation. • Perform structured data migrations between systems or environments, including validation, transformation, and quality assurance checks. • Join occasional live customer calls to address data validation questions. • Own and lead technical tickets escalated by the CX team; triage, prioritize, and resolve complex issues. • Troubleshoot environment configuration, integrations, bulk data updates, and platform-level issues. • Partner with Customer Success Managers and Implementation Managers to understand requests and communicate resolution timelines and outcomes. • Maintain documentation, runbooks, and customer-specific configurations. • Analyze recurring tickets and develop tooling, automation, or documentation improvements. • Adapt to new tasks, priorities, and projects as organizational needs evolve.

🎯 Requirements

• Hands-on ability to verify AWS environment changes and execute smoke tests. • Practical familiarity with AWS RDS, S3, EC2, and ECS. • Proficiency creating, reviewing, merging, and verifying GitHub pull requests. • Exceptional written and verbal English communication skills. • Ability to lead customer calls and explain technical concepts in plain language. • Ability to draft high-quality documentation. • Foundational understanding of data privacy best practices. • Understanding of least-privilege access and secure data handling protocols. • Hands-on experience with Jira, Intercom, Front, or equivalent ticketing systems. • Background check required as a condition of engagement. • Terraform familiarity is a plus. • Kubernetes understanding is a plus. • Helm experience is a plus.

🏖️ Benefits

• 100% Remote Work • Highly Competitive USD Pay • Paid Time Off • Work with Autonomy • Work with Top American Companies • Engagement activities • Work-life balance • Collaboration with a multicultural team • Working with senior talent and seasoned experts