Technical Account Manager

Job not on LinkedIn

November 17

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $130k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

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Truv

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Truv unlocks the power of consumer-permissioned data to empower organizations to make confident decisions. With the safest and most reliable API connections to payroll accounts, it enables income, employment, and insurance verification for lenders while consumers benefit from quicker approvals and a better overall experience. As a one-stop solution powering income, employment, and insurance verification for the US workforce, it integrates with 50+ payroll providers and 9,200 directly with employers (10X industry average), including 120M working Americans, 96% of Fortune 1000 companies, 95% of the Federal Government, and 83% of the largest US private organizations.

51 - 200 employees

📋 Description

• Serve as the primary technical point of contact for assigned Encompass enterprise clients, owning the post-sales technical relationship and ensuring successful implementation, configuration, and ongoing optimization of the Encompass platform. • Develop and maintain technical account plans that align Encompass capabilities with each customer’s mortgage workflows, compliance requirements, and long-term business objectives. • Lead end-to-end onboarding and solution delivery, including Encompass environment setup, customizations, integrations (APIs, SDK, web services), and workflow automation, collaborating closely with client technical teams and internal engineering resources. • Build and deliver targeted training programs to help customer teams effectively use Encompass features, custom tools, and integrated solutions. • Proactively troubleshoot issues and address technical risks before they affect loan processing or customer satisfaction. Conduct regular technical reviews, pipeline health checks, and performance assessments to ensure optimal Encompass utilization. • Monitor customer usage data, custom workflows, and integration performance to identify opportunities for improved efficiency, feature expansion, or additional Encompass modules. • Partner with Product and Engineering to advocate for customer needs, share insights from customer implementations, and provide feedback on Encompass enhancements or API/SDK improvements. • Document technical best practices, workflow standards, and custom configuration guidelines to support internal knowledge sharing and consistent delivery. • Guide customers through Encompass updates, new feature releases, compliance changes, and required technical adjustments to maintain platform stability and regulatory readiness.

🎯 Requirements

• 5+ years of experience in technical customer success, solutions engineering, Encompass administration/development, or a similar customer-facing technical role within B2B SaaS, mortgage technology, or lending operations. • Demonstrated success supporting enterprise mortgage clients, preferably in early-stage or high-growth environments (50–200 employees), with the ability to operate autonomously and build processes from the ground up. • Strong tenure in previous roles (5+ years in prior positions), reflecting stability, ownership, and long-term impact across customer accounts or technical programs. • Solid technical foundation with hands-on experience in APIs, Encompass SDK, ICE Developer Connect APIs, LOS integrations, data mapping, automation workflows, and enterprise software systems. • Proven experience managing strategic enterprise accounts, engaging with both technical and business stakeholders, and driving adoption of Encompass configurations, automations, and integrated tools. • Strong analytical and problem-solving skills