Customer Success Specialist

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METEOR

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

METEOR is an Employer of Record (EOR) company that aims to connect talented professionals in Latin America with high-quality remote jobs offered by companies around the world, particularly in North America. Their mission is to eliminate geographic barriers and facilitate employment opportunities across diverse industries by handling administrative tasks such as payroll, taxes, and compliance with local HR laws. METEOR acts as an extension of the hiring company's HR team to ensure seamless integration and workforce management while promoting work-from-home models. The company is committed to fostering global connections and curating smart talent solutions for growing businesses.

📋 Description

• Receive account handoffs from Sales and review client history, goals, and pain points • Run client kickoff calls, define role profiles, set expectations, and design 30/60/90-day plans • Partner with Talent Acquisition to align candidate searches with client needs • Support clients through hiring decisions by presenting candidates and explaining fit • Provide onboarding support and coach assistants through their ramp-up period • Lead structured 30-, 60-, and 90-day follow-ups with clients and assistants • Track onboarding progress using delegation percentage, hours reclaimed, and CSAT scores • Own consistent check-ins across the assigned book of business • Identify and resolve friction, blockers, and misalignments before escalation • Maintain account health scores and surface at-risk accounts to the Head of Customer Success • Document relationship updates, decisions, and next steps in the CRM • Recognize dissatisfaction or disengagement, support performance interventions, and assist with replacements • Run exit interviews and track churn, activation milestones, and account recovery outcomes • Identify expansion opportunities, coordinate with Sales, pitch additional assistants, and collect testimonials and referrals

🎯 Requirements

• Minimum 2 years of experience as a Virtual Assistant or Executive Assistant • Proven experience managing long-term client relationships and maintaining trust over time • Strong verbal and written client relationship and communication skills • Experience coaching or supporting assistants, junior team members, or direct reports • Ability to manage multiple accounts and prioritize based on risk and opportunity • Experience advising, coaching, or consulting clients • Experience with reporting, dashboards, and account health tracking • Proficiency with Notion, CRMs, or customer success platforms • Comfortable using AI tools to improve efficiency without sacrificing relationship quality • High emotional intelligence and ability to navigate difficult conversations with care • Must have own webcam, microphone, and computer • Excellent English verbal and written proficiency (C2 in CEFR Scale) • Access to a quiet work area at home with reliable internet of 100 Mbps or more • Preferred: Experience in Customer Success • Preferred: Experience working with U.S.-based clients or remote-first teams • Preferred: Background in training or coaching assistants or junior staff • Preferred: Experience in startup or high-growth environments • Preferred: Basic understanding of talent acquisition, onboarding, or HR processes

🏖️ Benefits

• Performance bonuses: Up to Q1,500 based on KPI attainment • Client expansions: $400 per closed deal, paid 30 days after role starts • Relevant software and subscriptions provided • Opportunity for raises or promotions; the posting states nobody on the team has gone more than 12 months without a raise or promotion