Contact Center Service Agent

🕒 May 22

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The Travel Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

👥 B2C

B2C

The Travel Corporation is a global travel and tourism company committed to providing transformative travel experiences. With a passion for exploring the world, the company offers a variety of travel styles and destinations, from guided luxury tours to tailor-made adventures. Their focus on sustainability is evident through initiatives like the TreadRight Foundation, which works to make travel a positive force for good by addressing impacts on the planet, people, and wildlife. As a family of brands, The Travel Corporation aims to fulfill the human urge for connection and learning through travel, while adhering to a sustainability strategy aligned with the UN Global Goals.

📋 Description

• Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations. • Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience. • Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction. • CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools. • Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement. • Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service.

🎯 Requirements

• Customer Focus - A genuine passion for delivering exceptional service. • Consultative Selling - Skill in upselling while enhancing the overall guest experience. • Problem Solver - Ability to quickly and effectively resolve guest issues. • Team Player - Strong collaboration skills and commitment to achieving shared goals. • Ability to work fully remote in our contact center. • Ability to follow a rotating shift schedule, with assigned shifts that will include mornings, evenings, weekends, and holidays to support service needs. • Ability to work overtime as needed during peak periods. • Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt. • If hired, ability to start training on July 8, 2026.

🏖️ Benefits

• Competitive Compensation - $18/hour plus performance-based incentives • Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence. • Spot Awards Recognition for exceptional service moments and outstanding teamwork. • Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways. • Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.