TTEC
10,000+ employees
Founded 1984
🤝 B2B
💰 Post-IPO Debt on 2021-11
B2B • Customer Experience • AI
TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.
Bilingual Healthcare Customer Service Representative, Vietnamese-English
🕒 May 14
🏄 California – Remote
💵 $21 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
🗣️🇻🇳 Vietnamese Required
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TTEC
10,000+ employees
Founded 1984
🤝 B2B
💰 Post-IPO Debt on 2021-11
B2B • Customer Experience • AI
TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.
📋 Description
• Answer incoming calls from customers • Engage thoughtfully with customers to understand their needs • Conduct research across multiple systems to resolve questions • Provide clear, accurate information to help consumers navigate healthcare options • Manage a high volume of interactions while maintaining quality and professionalism • Follow a set schedule, including designated breaks and lunches
🎯 Requirements
• At least 6 months of customer service experience • Bilingual in English and Vietnamese • High school diploma or equivalent • Strong empathy, patience, and attentiveness to customer’s needs • Comfort working with computer systems and Windows based applications • A distraction free, designated home workspace • A secure, high speed wired internet connection (minimum 25 mbps)
🏖️ Benefits
• PTO • Tuition reimbursement • Health and wellness incentives
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