Manager – Web Development, UI/UX

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TTEC

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🤝 B2B

💰 Post-IPO Debt on 2021-11

B2B • Customer Experience • AI

TTEC is a global customer experience technology and services company that specializes in Customer Experience (CX) strategy, contact center operations, and AI-enhanced services. Serving brands across diverse industries, TTEC employs a unique blend of human talent and AI technology to optimize customer interactions and drive satisfaction. With over 54,000 employees across 80+ contact centers, TTEC provides tailored solutions that enhance customer journeys, improve operational efficiency, and foster long-term loyalty.

📋 Description

• The Manager – Web Development & UI/UX leads the build-out and ongoing management of a new cross-functional team of web developers and UI/UX designers, established to deliver on the Client/Project engagement. • The role centers on team leadership, client engagement, and delivery management: owning the day-to-day client relationship, running meetings and governance, and translating requirements into clear timelines, deliverables, and actionable items. • You'll report to Director, Project Management. • The Manager sets technical directions for frontend engineering and ensures high-quality UI/UX outcomes by leading and enabling the team, rather than personally producing design or code. • Success is measured by the team’s delivery against its commitments, the quality of its output, and the strength of the client partnership. • Stand up the new team — define roles, partner with recruiting to hire web developers and UI/UX designers, and onboard new team members. • Lead, mentor, and manage the team day to day, setting clear goals and providing regular feedback. • Provide coaching, performance management, and career development support. • Drive capacity planning, resourcing, and utilization across the engagement. • Establish the team’s ways of working, delivery cadence, and tooling as it scales. • Foster a culture of collaboration, accountability, and continuous improvement. • Serve as the primary point of contact for the client on delivery and day-to-day coordination. • Run client meetings, working sessions, and status updates, setting and managing expectations throughout. • Translate client needs into clear scope, timelines, deliverables, and actionable items. • Own delivery governance — track progress, manage risks and issues, and lead change and scope discussions. • Provide regular, transparent status reporting against commitments and timelines. • Build a strong, trusted relationship that supports a long-term partnership. • Provide direction on frontend architecture (React, responsive design, accessibility) and guide key technical decisions, drawing on a strong frontend development background. • Set and uphold coding standards and guide the team on scalability and performance. • Lead and enable the UI/UX function — overseeing wireframes, prototypes, and final designs for quality and consistency, rather than producing design work directly. • Support adherence to design systems, usability standards, and brand alignment, partnering with a senior designer or design lead to drive hands-on design craft as the team grows. • Partner with Product, Backend Engineering, and business stakeholders. • Ensure strong alignment between design intent and development execution. • Facilitate effective collaboration between the design and development sides of the team. • Establish and refine practical best practices for frontend development and UI/UX design. • Promote sensible adoption of modern tools, frameworks, and design systems. • Identify opportunities for efficiency, reuse, and standardization as the team matures. • Stay current with relevant trends in front-end engineering and user experience. • Ensure adherence to accessibility (e.g., WCAG 2.1 AA) and usability best practices. • Maintain quality standards across all design and frontend outputs. • Implement review processes that ensure consistency and reduce defects.

🎯 Requirements

• Bachelor’s degree in computer science, Design, or a related field (or equivalent experience). • 6+ years of experience in front-end development and/or UI/UX design. • Experience leading projects or mentoring developers, ready to step into a formal people- and delivery-management role. • Strong hands-on experience with React.js, JavaScript (ES6+), HTML5, and CSS3. • Solid understanding of responsive and accessible design implementation. • Familiarity with design tools (e.g., Figma, Adobe XD, Sketch) sufficient to review and guide design work. • Working knowledge of design systems and usability principles. • Comfortable with Git and modern development workflows. • Strong communication and client-facing skills, with the ability to run meetings and manage expectations. • Ability to organize work into clear timelines, deliverables, and actionable items. • Ability to balance technical, design, and business considerations. • Strong problem-solving and decision-making capabilities. • Ability to lead and enable a cross-functional team.

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Ask us about our paid time off (PTO) and wellness and healthcare benefits • And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)