Presales Solution Architect – Amazon Connect

🕒 May 19

🤠 Texas – Remote

🤠 Texas – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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TTEC Digital

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital is a leader in customer experience transformation, combining technology and human empathy to enhance customer interactions. With a focus on artificial intelligence, contact center technology, and customer relationship management, TTEC Digital delivers tailored solutions for mid-market digital transformation. Their comprehensive offerings include data analytics, CX strategy and design, and managed services that optimize customer engagements across various industries.

📋 Description

• Be the subject matter expert in AWS and Amazon Connect-based solutions in conversations with customers • Figuring out how to piece together solutions across AWS and other leading ISV solutions such as Verint, PEGA, Salesforce, and more as a cohesive, integrated solution • Design innovative solutions based on customer needs, requirements, and input that incorporate • Lead technical discovery with customers during the sales cycle • Deliver immersive demonstrations to showcase what can be done with Cloud, AI, and other tools for Customer Experience • Work closely with Business Development in defining technical strategy for opportunity pursuits and territory planning • Develop Presentations, Proposals, and Workshops based on customer need • Educate customers, partners, and peers on the value and benefits of AWS • Create Statements of Work that will implement the vision of the customer • Lead Workshops with Customers and Prospects on AWS • Build and nurture relationships with AWS and other vendor Solution Architects and Technical Leaders • Contribute to and leverage TTEC’s Solution Frameworks • Provide support for RFP Response • Work closely with Product and Services leadership to identify trends in Customer Needs to grow portfolio • Helping customers to expand beyond Amazon Connect to other AWS Services such as EKS, Sagemaker, Bedrock, S3, EC2, and more

🎯 Requirements

• 3+ years proven track record of customer-facing experience designing complex solutions in a Technical Pre-Sales role (Sales Engineer, Solution Architect, etc.) • 3+ years of expertise in Amazon Connect and AWS • 7+ years of experience in information technology or application development • Relevant Certifications or Accreditations in AWS • Ability to think critically and logically articulate technical recommendations into customer business value – both verbally and through compelling presentations and proposals • Excellent communication skills with the superpower to translate complex technical concepts to a variety of audiences • Experience working with Customers and Partners • Ability to travel up to 30% for Customer and Partner meetings

🏖️ Benefits

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.