Customer Success Manager – General Manufacturing

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Tulip Interfaces

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $100M Series C on 2021-08

Consulting • Healthcare • Logistics

Tulip Interfaces is a company that provides a no-code platform designed to improve manufacturing operations. The platform offers a range of solutions including app development, data analytics, machine connectivity, and digital work instructions to enhance operational efficiency. It serves various industries, particularly in discrete manufacturing, life sciences, and high-tech manufacturing sectors, helping to streamline workflow, ensure regulatory compliance, and improve productivity.

📋 Description

• Manage a portfolio of customer accounts, their usage and health relative to digital transformation with Tulip, and Tulip's relationship with each customer • Guide customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROI • Act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion • Coordinate across internal teams, from Customer Support, Professional Services, Product Management, and Sales • Build and improve internal processes and content, as mechanisms to scale up and mature the Customer Success function • Collaborate with customers, Tulip's partners, Professional Services, Support teams, Sales, and Product Management

🎯 Requirements

• BA/BS (MBA/Masters preferred) • Direct experience with implementing change in manufacturing and operations • 4+ years of experience in Account Management, Customer Success, Management Consulting, or other client-facing roles in the manufacturing and operations industry • Experience creating and leading executive presentations • Experience working with enterprise corporations and multicultural business environments • Experience coordinating and leading action among cross-functional teams, including Sales, Product, Engineering, Marketing, and Professional Services • Ability to travel, estimated at 20% • Customer-focused approach and ability to partner with customers to deliver measurable impact • Ability to solve problems independently and structure information and initiatives • Clear communication across organizational levels

🏖️ Benefits

• Direct impact on product and culture • Company equity • Competitive benefits package including commuter benefits, learning and development stipend, team events, catered lunches 3 days a week • Flexible work schedule and unlimited vacation policy • An inclusive, dog-friendly office with diverse and inspiring colleagues