Customer Success Manager

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TutorSpace

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

📚 Education

👥 B2C

☁️ SaaS

Education • B2C • SaaS

TutorSpace is an online platform that connects students with tutors for personalized learning sessions. The company offers a wide range of subjects and allows students to select tutors based on their needs and preferences. With a focus on flexible and accessible education, TutorSpace aims to enhance the learning experience for students worldwide.

📋 Description

• As the primary contact, you ensure high customer satisfaction among parents and students (by phone, email and WhatsApp). • You always help our customers find the optimal solution and advise them with a caring ear during contract renewals and when determining the required lesson volume. • You coordinate closely with our tutor and education advisor teams. • You support customers during substitute arrangements and teacher changes to ensure a seamless transition of lessons that leads to success for the child. • You ensure problems are reliably resolved and even cancellation discussions are handled positively.

🎯 Requirements

• Reliability and accountability in everything you do. • Native-level or accent-free German language skills. • Advisory skills come naturally to you, and you enjoy informing customers about options and selling additional tutoring packages. • Understanding of people's behavior and needs and a desire to help them with educational solutions. • You enjoy communicating and can empathize with every customer. • You patiently find the right solution for every problem and put a smile on our customers' faces. • You know how to structure your work and keep a cool head and an overview even in stressful moments. • Nice to have: Experience in sales, customer support or similar roles (waiting tables, hospitality, call center, ...) in high-performance, cross-functional teams. • Bachelor’s, Master’s and/or MBA degree. • Additional languages are a plus.

🏖️ Benefits

• You help shape the future of an education platform from day one that supports thousands of students. • We give you a lot of responsibility from day one and you have direct influence on the company's development. • You won't be selling drugs or junk—you're selling a product that sustainably improves our customers' lives. • Flexible working hours, 100% remote from home, and an attractive annual gross salary. • A young, dynamic team that wants to make an impact and communicates on equal footing.