Account Manager

Job not on LinkedIn

February 12

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Twelvenets

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Social Impact • Non-profit • B2B

Twelvenets is a social impact firm dedicated to empowering communities through campaigns that drive economic growth and development. They focus on tackling societal issues such as gender equality and global unity, engaging with nonprofits, governments, social enterprises, and corporations to enhance public engagement and drive mission-driven impact. Their community-first approach ensures that they adapt and respond to the needs of the community while amplifying their partners' objectives through strategic campaigns and creative endeavors.

2 - 10 employees

🌍 Social Impact

🤝 Non-profit

🤝 B2B

📋 Description

• Serve as the main point of contact in all matters related to client concerns and needs • Build and strengthen client relationships to achieve long-term partnerships • Maintain accurate client records, keeping track of any contract updates and renewals • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients • Handle inquiries and requests from customers and address their needs • Stay on top of accounts, making sure they receive services that are within their budget and meet their needs • Meet regularly with other team members to discuss progress and find new ways to improve business • Generate progress reports for clients and senior leaders within the organization • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

🎯 Requirements

• Internship or professional experience in a sales or customer service role • Ability to multitask and juggle several responsibilities simultaneously • Strong written and verbal communication skills • Excellent organizational skills and attention to detail • Proven track record of meeting or exceeding quotas and receiving positive customer feedback • Proficiency with common customer success and customer relationship management software, such as Gainsight and Salesforce • Professional certification (ex: from Strategic Account Management Association)