AV & Event Engineer, Level 2

🕒 May 14

🏄 California – Remote

🏄 California – Remote

💵 $34 - $51 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎪 Events

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Manage and maintain AV equipment, including setup, installation, troubleshooting, and repairs for office spaces, meeting rooms, and event venues. • Provide technical support and assistance during meetings, conferences, and events, ensuring smooth operation of AV equipment, including audio systems, video displays, projection systems, video conferencing tools, and other AV peripherals. • Collaborate with event organizers to understand AV requirements and provide recommendations for AV setup, equipment selection, and configuration. • Assist in the planning and execution of remote events, including webinars, virtual conferences, and live streaming sessions, ensuring optimal audio and video quality. • Provide executive-level support for AV needs during industry conferences and events, including setup, rehearsals, troubleshooting, and on-site assistance. • Stay updated on the latest AV technology trends, advancements, and best practices to recommend and implement innovative solutions that enhance AV capabilities and user experiences. • Research and evaluate new AV tools, software, and equipment, including bleeding-edge technologies, and make recommendations for adoption based on the organization's requirements. • Manage AV inventory, track equipment usage, and ensure proper maintenance and replacement of AV assets as needed. • Collaborate with cross-functional teams, including IT, facilities, and event planning, to coordinate AV requirements and ensure alignment with overall organizational goals. • Provide training and guidance to end users on AV equipment operation, best practices, and troubleshooting techniques. • Maintain documentation, including AV setup instructions, troubleshooting guides, and equipment specifications. • Collaborate with external vendors and service providers for AV equipment procurement, maintenance, and support, ensuring high-quality service delivery. • Adhere to security and privacy guidelines while handling AV equipment and data, ensuring compliance with relevant regulations and policies.

🎯 Requirements

• Bachelor's degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience. • Flexibility to work outside regular business hours as needed to support events and executive requirements. • Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users. • Established understanding of troubleshooting basic signal flow for conference rooms • Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.) • 3-6 years experience using AV and Events software such as Zoom, Google Meet etc. • Certified Technology Specialist (CTS) certification or similar AV-related certifications. • Crestron Certified Programmer (CCP) or Extron AV Associate certification. • Event Technology Specialist (ETS) certification. • Project Management Professional (PMP) certification (relevant for event management aspects). • Strong knowledge of AV technologies, including audio systems, video conferencing systems, projectors, displays, and lighting. • Familiarity with event management processes, including AV setup, production, and troubleshooting. • Experience with AV control systems and software, such as Crestron, Extron, or similar platforms. • Proficient in operating and troubleshooting AV equipment and software. • Flexibility to work outside regular business hours to support events or executive needs. • Previous experience with remote event support and virtual meeting platforms (e.g., Zoom, Microsoft Teams, WebEx) • Experience in writing support documentation for end-users

🏖️ Benefits

• Health care insurance • 401(k) retirement account • Paid sick time • Paid personal time off • Paid parental leave