Credit & Collections Analyst

🔥 10 minutes ago

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• You will own a Portfolio of accounts and Monitor a key customer facing emails alias and ensure queries are replied within the required SLA’s • You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction • You will be responsible for ensuring 60+ debt is below 3% each month • Be transparent at times and honest with your approach • Identify key areas for change or improvement - be involved in Projects • You will ensure to that your team provides excellent service to our Customers in each collection task by being Firm but Polite yet ensuring to be professional and empathetic to customers at all times • You will closely with internal and external stakeholders to identify and resolve issues • You will be required to provide ongoing reports for collections status of past due accounts and issue status • Key deliverable will be to manage a portfolio of accounts

🎯 Requirements

• You are someone who thrives in a fast- paced environment and can easily shift between the details and the “big picture” • You love data and reconciliations • Best in class customer service in your priority • Ideally, you have more than three years of experience working on Accounting Team, with 1 to 3 years of Collections experience • A desire to maintain and enhance our unique culture and on ongoing desire to strive for continuous improvement by adding your talents to Twilio is highly desired • Third level qualification in Accounting, Finance or Business related discipline - or- relevant experience

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Much more