Director, Supplier Relations – APAC

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🔥 0 minutes ago

🌐 Australia, Japan – Remote

🇦🇺 Australia – Remote 🇯🇵 Japan – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Direct, mentor, and manage a team of supplier relations specialists and analysts across APAC • Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers • Execute supply strategy and manage regional vendor and carrier partnerships • Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies • Monitor supplier performance, route latency, delivery success rates, and margins to optimize traffic allocation • Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations • Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations • Travel approximately 20% to 25% regionally for supplier engagements and internal team alignment

🎯 Requirements

• Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role • Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics • Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization • Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity • Strong analytical skills with experience leveraging performance metrics and data tools for route optimization • Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa) • Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging)

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Support for employee volunteering and donation efforts