Phone Numbers Operations Specialist

🕒 March 26

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Serve as a dedicated point of contact for ISVs as they routinely port phone numbers to Twilio and manage one-time porting projects for direct customers. • Provide support for common customer inquiries received by email to ensure they have an excellent experience with Twilio. • Assess the nature of product or service issues and resolve basic-to-intermediate level problems. • Learn and develop new processes across a variety of subject areas and ensure our operations are running smoothly. • Respond to and action incoming carrier partner notifications. • Quickly and confidently triage complex issues to team leads, managers, engineering, or product teams and know which is appropriate in each case. • Effectively respond to moderately complex questions from customers (external and internal) in core areas and basic questions across multiple areas. • Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain.

🎯 Requirements

• At least 1 year of experience working on an Operations team. • You're thorough, organized, and detail-oriented, and you’re able to prioritize and execute multiple processes. • You’re empathetic and customer centric to the core. • You’re a clear verbal and written communicator. • You are calm under pressure as you respond to escalations and quickly troubleshoot incidents. • You’re introspective and committed to continuous self-improvement. • You’re capable of learning quickly and mastering complicated systems. • You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. • You’re able to complete tasks in core areas within SLAs.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • And much more.