Senior Learning Experience Designer

🕒 May 18

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Design and develop high-impact learning programs tailored for a fast-paced support environment. • Build interactive e-learning modules, video tutorials, job aids, and simulations. • Partner with Support Leadership and Quality Assurance for gap analysis. • Create micro-learning and searchable knowledge assets. • Use metrics to measure effectiveness and optimize programs.

🎯 Requirements

• 3+ years in Instructional Design or Learning Experience Design, preferably within a SaaS or Customer Support enablement context. • A demonstrated ability to create engaging digital content. • Exceptional writing skills. • Ability to analyze data and propose solutions. • Mastery of ADDIE, SAM, or Backward Design. • Proficiency in Articulate 360, Adobe Creative Cloud, and Cornerstone. • Ability to translate technical product briefs into engaging narrative. • Agility to pivot quickly when product features change.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program