Senior Manager, Software Engineering

🔥 3 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Lead the Know Your Customer (KYC) engineering team building Twilio’s Compliance Domain • Own the people strategy, delivery execution, and stakeholder relationships for a team processing millions of requests daily • Own the delivery roadmap for customer-facing compliance services, internal platform APIs, and Ops Tooling • Translate long-term technical strategy into executable quarterly plans and measurable outcomes • Drive adoption of AI coding assistants such as GitHub Copilot, Anthropic Claude, and internal LLMs • Set expectations for AI-augmented workflows and measure effects on team velocity • Own operational excellence, including system reliability, incident response, on-call health, and security posture • Partner with Product Management to deliver seamless, developer-friendly compliance workflows • Engage internal engineering teams to gather feedback and improve APIs and Ops Tooling • Recruit, develop, and retain an engineering team • Build psychological safety, candid feedback, career growth, and inclusive team culture • Prioritize external product features, internal platform needs, and Ops Tooling investments • Communicate team strategy, progress, and risks to engineering leadership and cross-functional partners • Author team plans, post-mortems, and decision documents • Manage stakeholder relationships, communicate roadmap plans, negotiate priorities, and surface trade-offs • Model integrity and create an environment where engineers can raise concerns and challenge the status quo

🎯 Requirements

• 15+ years of software engineering experience • At least 5+ years in engineering management • Experience leading a team of 10+ engineers and directly managing individual contributors • Strong hands-on background designing and operating highly available, cloud-native distributed systems • Ability to engage deeply in architectural reviews and evaluate technical proposals • Deep familiarity with AWS ecosystems, including Lambda, EKS, DynamoDB, and Kafka • Experience with microservices patterns and infrastructure-as-code practices, including Kubernetes and Terraform • Demonstrated experience driving AI tool adoption within an engineering team • Proven track record of shipping complex software products on time and at high quality • Experience with agile methodologies and data-driven team health and productivity measurement • Track record of building diverse, inclusive, high-performing engineering teams • Experience with career frameworks, performance management, and growing engineers from mid-level to staff-plus • Strong ability to communicate technical strategy, trade-offs, and team plans • Proven stakeholder-management experience across groups with competing needs • Experience balancing external customer commitments with internal platform obligations • Experience owning system reliability for mission-critical services, including incident management, on-call rotations, and SLO-driven improvements • Experience leading internal platform or operational tooling teams is desired • Experience scaling teams through change is desired

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental leave • Wellness leave • Healthcare • Retirement savings program • Volunteering and donation support