Senior Manager, Solutions Engineering

November 4

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Twilio

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Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

5001 - 10000 employees

📋 Description

• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base. • Work across functions to ensure collaboration for shared goals and appropriate capacity for your team. • Build and roll out programs that enable the Solutions Engineers to scalably accelerate our funnel. • Attract, develop, and motivate a team of hard-working Solutions Engineers, continually educating your team and seeking innovative solutions for improving your team. • Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis. • Lead the technical strategy, determine what role Solutions Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions. • Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus. • Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.

🎯 Requirements

• 7+ years of relevant work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience. • 3+ years of previous people leadership experience or equivalent experience as a senior individual contributor / lead. • Proven track record of building high performance teams and leading by example. • Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organisational levels. • A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team. • A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony,messaging, real-time communications, security, authentication, email, scaling web and mobile applications. • Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, GoogleCloud, Microsoft Azure) and cloud application architecture. • Experience with sales methodologies • Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus. • Comfortable with ambiguity with a proven ability to proactively solve problems.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • And much more.