Senior Principal, Technical Program Management – Research & Development

🕒 April 6

🇺🇸 United States – Remote

💵 $188.2k - $276.7k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Orchestrate the technical strategy and multi-year roadmap for high-impact, cross-organizational technical programs. • Architect the end-to-end execution framework. • Own the master execution roadmap for complex, interdependent product suites. • Partner deeply with lead engineers/architects to evaluate technical approaches. • Establish the organizational "operating system" for high-stakes programs. • Proactively identify hidden technical requirements across the platform. • Design and institutionalize durable program frameworks and technical readiness standards. • Mentor to Principal TPMs and Engineering Leads.

🎯 Requirements

• 12+ years of experience leading massive-scale technical programs in a high-growth, distributed systems and software engineering domain. • Proven ability to influence technical direction and architectural decisions at the VP/SVP level. • Expert-level mastery in defining execution strategies for programs with hundreds of engineers. • Exceptional ability to frame highly technical challenges into strategic business narratives. • Deep technical depth in cloud-scale infrastructure, API-first design, and distributed systems. • Demonstrated success in building and scaling operational readiness frameworks. • A proven track record of bringing order to chaos. • Bachelor’s degree in Computer Science, Engineering, a related field or equivalent practical experience.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • A retirement savings program