Staff Product Manager – Core Commerce Platform

🕒 April 14

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Twilio

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5001 - 10000 employees

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience.Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.Founded in 2008, Twilio has over 5,000 employees in 26 offices in 17 countries and counting, with headquarters in San Francisco and other offices in Atlanta, Bangalore, Berlin, Bogotá, Denver, Dublin, Paris, Prague, Hong Kong, Irvine, London, Madrid, Munich, Malmö, Mountain View, Redwood City, New York City, São Paulo, Sydney, Melbourne, Singapore, Tallinn, and Tokyo.

📋 Description

• Lead the evolution of Core Commerce Platform • Build robust, scalable financial systems • Architect the roadmap for a commerce-as-a-service model • Design self-service tools and documentation for internal teams • Own the event-to-invoice data lifecycle • Partner with Finance and Compliance for revenue recognition • Provide customers with granular visibility into usage • Translate complex financial requirements into technical specifications • Embed AI into the commerce platform • Conduct deep-dive investigations into the commerce lifecycle

🎯 Requirements

• 8+ years of Product Management experience • 4 years focused on commerce, billing, or financial platforms at scale • Demonstrated ability to lead complex cross-functional initiatives • Strong technical acumen with experience in APIs and extensible platforms • Data-driven decision maker with a track record of defining KPIs • Excellent communication and executive-level stakeholder management skills • Experience with SaaS, large-scale platforms, or multi-product ecosystems • Deep experience with Agile and related agile tooling, such as Jira • Bachelor's degree or equivalent experience

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program • Incentive programs • Commissions • Equity grants • Health and wellness benefits • Paid time off