Customer Success Specialist – EMEA

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November 14

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Twist Bioscience

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Biotechnology • Science • Pharmaceuticals

Twist Bioscience is a biotechnology company that develops a proprietary semiconductor-based synthetic DNA manufacturing process. This innovative platform enables miniaturization of chemistry necessary for DNA synthesis, providing significant time and cost savings for customers. Twist offers a range of DNA-based products including gene synthesis, variant libraries, and next-generation sequencing (NGS) solutions. The company supports research across areas such as cancer research, infectious disease, and drug discovery, leveraging its capabilities to drive groundbreaking biological innovations. With a robust suite of tools and services, Twist Bioscience is at the forefront of advancing research in genomics, antibody discovery, and synthetic biology.

501 - 1000 employees

Founded 2013

🧬 Biotechnology

🔬 Science

💊 Pharmaceuticals

📋 Description

• Assist the sales team with administrative tasks such as data entry, document management, and record organization. • Collaborate with the sales team to provide white-glove service and ensure a high level of customer satisfaction. • Respond promptly and professionally to customer and internal team inquiries. • Work with the sales team to create accurate and tailored quotations for prospects. • Foster strong relationships with clients to ensure they feel valued and supported. • Serve as a primary point of contact for clients, handling inquiries and resolving issues. • Create, implement, and maintain reports and dashboards for both internal sales teams and external customers. • Collaborate effectively with the sales team and cross-functional teams to ensure a seamless customer experience. • Use CRM software to manage client and prospect information, document interactions, and track the sales pipeline.

🎯 Requirements

• 2-4 years of experience in sales, account management, customer success, or client relations. • Strong organizational skills and attention to detail. • Excellent written and verbal communication skills. • Proficiency with office software (e.g., Microsoft Office Suite). • Familiarity with CRM software is a plus. • Self-motivated with the ability to work both independently and as part of a team. • A proactive and resourceful approach to problem-solving.

🏖️ Benefits

• Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law.